Car Rental Policies – Self Drive & With Driver

After availability and the final price are confirmed, a 20% online token payment confirms the reservation. The remaining balance is payable at the start of service. Monthly corporate rentals retain their separate policy: at least one month is payable in advance. An enquiry alone does not reserve the vehicle.

• During a normal with-driver booking, the driver is responsible for traffic e-challans and normal traffic violations resulting from the driver's driving.
• If the customer specifically requests or instructs the driver to overspeed or drive above the applicable speed limit, any resulting overspeeding fine, traffic violation, or e-challan is the customer's responsibility, and the customer must pay the applicable fine or penalty.

For self-drive rentals, the customer pays the full agreed rental amount when receiving the vehicle, before the keys are handed over, after document verification and the required paperwork.

This applies to the initial agreed rental period, including long-term self-drive rentals. If you extend or renew the rental, the next period and its payment timing will be agreed separately in writing.

• Cash
• Bank transfer
• Easypaisa

• Pakistani local customers: Original valid CNIC and a valid current driving licence in the customer's own name.
• Overseas Pakistani / foreign customers: Valid passport with an active visa or visa/stamp permitting their stay in Pakistan, plus a valid driving licence for self-drive.

• Pakistani local customers must provide a guarantor who is a business owner or a government employee in BPS-16 or above.
• A security cheque equivalent to the value of the rented vehicle is required.
• Overseas Pakistani and foreign customers must provide the required passport/visa documentation and the vehicle-value security cheque before vehicle handover.

• Islamabad self-drive delivery: Rs. 2,000
• Rawalpindi self-drive delivery: Rs. 2,000

• The customer is responsible for the vehicle throughout the self-drive rental period.
• In case of any minor or major accident, collision, damage, or loss during a self-drive rental, the customer who booked and is using the vehicle is responsible for the vehicle and resulting damage, subject to the rental agreement.
• The customer is responsible for applicable costs associated with repairing damage caused during the rental period, according to the applicable rental agreement.
• If the vehicle becomes unavailable because of an accident or damage caused during the customer's rental period, the customer is also responsible for the agreed rental charges for the period during which the vehicle remains unavailable or is in the workshop for repairs, subject to the applicable rental agreement.
• Report any accident, breakdown, damage, theft or significant incident immediately and cooperate with Huzaifa Enterprises and relevant authorities.

• The customer is fully responsible for any traffic fine, traffic violation, e-challan, parking fine, or other penalty incurred during the self-drive rental period.
• Any e-challan or traffic violation issued while the vehicle is being used by the customer must be paid by the customer.
• This applies whether the violation is detected through a traffic camera, e-challan system, traffic police, parking authority, or another relevant authority.
• Huzaifa Enterprises may provide the customer with the relevant details of the fine or e-challan where available.

Huzaifa Enterprises provides experienced, mature, and professionally selected drivers.

Our drivers are selected based on their driving experience, professionalism, and suitability for the service. Drivers undergo security and background verification, including police verification where applicable.

Drivers are expected to maintain professional behavior and follow applicable Pakistani traffic laws and other applicable laws while driving.

A standard Hire a Driver service is provided for up to 10 hours per day.

The customer may choose the preferred 10-hour period according to their convenience, subject to driver availability.

If the customer requires the driver beyond the agreed 10-hour service period, overtime is charged at 10% of the agreed daily driver rate for every extra hour, up to 5 extra hours. At 6 hours beyond the agreed period, a half-day rate is charged instead of the hourly rate, and beyond 6 extra hours a full day's rate applies.

The driver should be allowed reasonable breaks during the working period, including meal and prayer breaks.

If the customer requires the driver for an overnight, 24-hour, or out-city trip requiring an overnight stay, the customer must provide:

• Suitable meals and drinking water.
• Safe and suitable accommodation for the driver.
• Adequate time for rest and sleep.

The driver should be provided with approximately 8–10 hours of continuous rest/sleep during overnight or extended arrangements whenever reasonably possible.

This requirement exists to protect the driver's health and ensure that the vehicle can be operated safely.

The same meal and accommodation requirements apply to applicable out-city and overnight trips.

For Hire a Driver service, an additional night charge of Rs. 1,000 per driver per night applies, in addition to customer-provided meals and accommodation.

Huzaifa Enterprises prioritizes safe driving over speed or convenience.

Drivers may take reasonable breaks when necessary because of fatigue, long-distance travel, weather conditions, traffic conditions, or other safety concerns.

Customers must not pressure or instruct a driver to:

• Overspeed.
• Drive dangerously.
• Drive while excessively fatigued.
• Violate traffic laws.
• Take an unsafe route.
• Participate in illegal activities.

A driver has the right to refuse any request that could create an unreasonable safety risk or require unlawful conduct.

Drivers must follow applicable Pakistani traffic laws, road regulations, and lawful instructions from relevant authorities.

Drivers will not knowingly participate in illegal activities or operate the vehicle in an unsafe or unlawful manner.

Customers must not ask drivers to violate traffic laws, carry prohibited items, participate in illegal activities, or operate the vehicle in an unsafe manner.

Customers are expected to treat drivers respectfully and provide reasonable working conditions.

Customers must:

• Provide accurate information about the destination and expected travel requirements.
• Inform Huzaifa Enterprises in advance about out-city, long-distance, overnight, or special trips.
• Allow reasonable meal and prayer breaks.
• Provide meals and suitable accommodation where required under overnight/out-city arrangements.
• Treat the driver with respect and professionalism.
• Avoid abusive, threatening, insulting, humiliating, discriminatory, or inappropriate behavior.

The driver may pick up and drop off the customer's family members, guests, or other authorized passengers.

The driver may also wait for the customer at locations such as:

• Shopping centers
• Offices
• Restaurants
• Airports
• Other agreed locations

Such waiting and passenger services must remain within the agreed service period unless additional overtime charges apply.

The driver's primary responsibility is driving and reasonable vehicle-related duties.

Customers may not require the driver to perform unrelated personal tasks, household work, domestic work, errands unrelated to the driving service, or other personal work outside the agreed driver service.

The driver may perform reasonable vehicle-cleaning or vehicle-related duties where applicable, but should not be treated as a household or personal worker.

For out-city or long-distance journeys, customers should inform Huzaifa Enterprises at the time of booking.

Additional charges may apply for extended hours, overnight stays, driver accommodation, or other special requirements.

The driver must be allowed reasonable rest and meal/prayer breaks during long-distance journeys.

Fuel, motorway tolls, parking charges, and other travel-related expenses are the responsibility of the customer.

These costs are separate from the driver's service charges unless specifically agreed otherwise in writing.

Waiting or service beyond the agreed 10-hour period is subject to overtime charges.

Overtime is charged at 10% of the agreed daily driver service rate for every extra hour, up to 5 extra hours; at 6 hours beyond the agreed period a half-day rate applies instead, and beyond 6 extra hours a full day's rate applies.

If the customer changes the destination, significantly extends the trip, or adds additional requirements after the service has started, additional charges may apply.

Any additional charges should be communicated to the customer before they are incurred whenever reasonably possible.

Huzaifa Enterprises expects every driver to:

• Drive professionally and responsibly.
• Follow applicable traffic regulations.
• Maintain appropriate personal hygiene and professional appearance.
• Treat customers and passengers respectfully.
• Maintain confidentiality regarding customer information and travel details.
• Avoid unnecessary arguments or inappropriate behavior.
• Provide safe and professional driving service.

Our drivers are a valuable part of the Huzaifa Enterprises team, and we are committed to protecting their dignity, safety, and professional working environment.

Customers are expected to treat drivers with respect, courtesy, and professionalism at all times.

Any abusive, threatening, insulting, humiliating, discriminatory, physically aggressive, or otherwise inappropriate behavior toward a driver is strictly prohibited.

If a customer has any complaint or concern regarding a driver's behavior, driving, punctuality, professionalism, or service, they should contact Huzaifa Enterprises directly.

Huzaifa Enterprises will review and investigate genuine complaints fairly and, where appropriate, take serious and appropriate action.

Customers must not personally threaten, insult, physically mistreat, harass, or engage in behavior that compromises the driver's dignity, self-respect, or personal safety.

Concerns should be handled professionally through Huzaifa Enterprises rather than through arguments or inappropriate behavior between the customer and driver.

In cases of serious misconduct, threats, harassment, violence, or any situation that puts the driver at risk, Huzaifa Enterprises reserves the right to discontinue the service and take appropriate action.

Customers have the right to expect professional service, and our drivers have the right to be treated with dignity and respect.

If a customer is genuinely uncomfortable with an assigned driver or has a legitimate concern, they may contact Huzaifa Enterprises.

The company will review the situation and, subject to driver availability, may arrange a replacement driver.

If an assigned driver becomes unavailable due to illness, emergency, or another unforeseen circumstance, Huzaifa Enterprises may provide a replacement driver whenever reasonably possible.

Huzaifa Enterprises drivers may provide night-driving services.

Night driving remains subject to driver safety, reasonable rest requirements, road conditions, and applicable laws.

Customers cannot require a driver to continue driving when the driver is excessively fatigued or when doing so would create an unreasonable safety risk.

Customers should submit a Hire a Driver booking request at least 24 hours before the required service, subject to driver availability.

Submitting the online form is a booking request only and does not automatically guarantee or confirm driver availability.

Huzaifa Enterprises will contact the customer to confirm availability, requirements, applicable charges, and final booking details.

After availability and the agreed price are confirmed, a 20% online token payment is required to confirm a driver booking. Huzaifa Enterprises will share the online payment details.

For monthly arrangements, the first month's payment and each following month's advance payment are due according to the confirmed booking terms.

A booking is confirmed only after Huzaifa Enterprises has confirmed the booking and the required token/payment has been received.

Hire a Driver bookings follow the existing Huzaifa Enterprises cancellation policy published on this page. Please see the Cancellation Policy and the other General Terms & Conditions, including booking changes.

In summary: cancellation 24 hours or more before the scheduled service receives a full refund; cancellation less than 24 hours before the service starts is subject to a 50% deduction; and no-shows and last-minute cancellations are non-refundable.

Huzaifa Enterprises reserves the right to refuse or discontinue any journey or service where continuing the journey would create an unreasonable safety risk, violate Pakistani law, involve dangerous driving, or require the driver to operate the vehicle while dangerously fatigued.

By submitting a Hire a Driver booking request, the customer acknowledges that they have read and agree to the applicable Hire a Driver policies and agree to provide the driver with reasonable working conditions, appropriate rest, and respectful treatment throughout the service.

• Cash
• Bank transfer
• Easypaisa

• If Huzaifa Enterprises cannot provide the reserved vehicle due to an unexpected breakdown, accident, maintenance issue, or other circumstances beyond its reasonable control, the company will try to provide a similar or upgraded vehicle at no additional cost, subject to availability.
• If a suitable replacement vehicle cannot be provided, the customer may cancel the booking without any vehicle-rental cancellation charge and receive a full refund of any amount already paid for the unavailable vehicle.
• Huzaifa Enterprises will notify the customer of the unavailability as soon as reasonably possible.
• This policy covers vehicle unavailability caused by the company. It does not apply to delays, changes or cancellations arising from the customer's own actions, instructions, or circumstances, which remain subject to the cancellation and booking-change policies described above.